Rules & Policies

Marketing

Photo and Video Policy – It is strictly prohibited for any person within a park to photograph for promotion or sale any commercial product or commercial event, except in accord with a specific permit issued by the Department.

Photoshoot Permit Application

 


 

Monon Community Center

Escape Pass: Refund Policy – Escape Day Passes are non-refundable. Monthly/Annual refunds will be prorated based on the date the Department is notified. The issuance of refund checks is subject to the Indiana State Board of Account’s claim procedures and may take 3-4 weeks to process.

Escape Pass: Pass Cancellation Policy
Monthly Pass
Auto Monthly Passes shall remain in full effect until cancelled by the account holder or by Carmel Clay Parks & Recreation. Monthly Passes in effect less than two months shall be subject to a cancellation fee equivalent to one month’s payment at the time of cancellation. Cancellation requests must be received in writing at least seven (7) business days before the next automatic payment date to stop the payment from being processed. All associated passes shall be canceled effective the date the written cancelation notice is received by The Monon Center. Prorated refunds shall not be issued for Monthly Passes. The Monon Community Center requests all associated pass cards be returned upon cancellation.

Annual Passes
Annual Passes shall remain in full effect for one year from the date of purchase. Early cancellation requests must be received in writing. All associated passes shall be canceled effective the date the written cancelation request is received by the Monon Community Center. A prorated refund shall be issued based on the number of full months remaining on the pass based on the date the cancellation request is received. The issuance of refund checks is subject to the Indiana State Board of Account’s claim procedures and may take 3-4 weeks to process.

Seasonal Passes
Seasonal Passes shall remain in full effect from the Saturday before Memorial Day through Labor Day. Prorated rates are not available based on the date of purchase. Early cancellation requests must be received in writing. All associated passes shall be canceled effective the date the written cancelation request is received by the Monon Community Center. A prorated refund shall be issued based on the number of full months remaining on the pass based on the date the cancellation request is received. The issuance of refund checks is subject to the Indiana State Board of Account’s claim procedures and may take 3-4 weeks to process.

Pass Suspension Policy
Suspensions must last a minimum of one month from the suspension start date. Monthly pass suspension requests require a minimum of seven business days notice to stop next auto payment processing. Prorated refunds are not issued for monthly passes.

Sauna Rules and Regulations:

  • Absolutely no foreign substances or liquids should be placed on the rocks.  This is a dry sauna and these liquids/substances may cause damage or fire leading to maintenance closures.
  • No shaving, loofahs, lotions, creams, or oils of any kind.
  • Towels or bathing suits are required.
  • For your safety, please limit yourself to a maximum of 20 minutes.

Please be courteous to other users – follow these rules for everyone’s safety and continued enjoyment.

Due to high temperatures, the sauna can be dangerous to your health.  We recommend that you consult your physician before you use sauna.  Those with medical conditions such as high blood pressure, heart disease, and respiratory problems, and those who are pregnant, should avoid exposure to high heat. 

The Monon Community Center reserves the right to revoke memberships, or remove those individuals from the facility that are breaking facility rules. 


The Waterpark

Waterpark Weather & Attendance Policy

The Waterpark will open during regularly scheduled hours unless the air temperature is below 70° and/or inclement weather conditions exist. In the event of closure, conditions will be evaluated for a possible (re)opening at 1pm and 3pm. For the safety of our guests, The Waterpark will close when lightning or thunder is present and remain closed for 30 minutes past the last occurrence. The Waterpark will close for the day, if inclement weather conditions persist. Management reserves the right to close certain attractions due to low attendance. Please remember that refunds will not be given for day passes. Before visiting, please call our Weather Hotline at 317.843.3870 for information about potential closures. 

General Pool Rules

  • Children 5 years of age or under must have a parent within arm’s reach while in the swimming area.
  • Children 8 years of age and under must be under direct parental supervision at all times. Children under 11 must be accompanied by an adult.
  • Guests must be at least 48” in height to ride waterslides (except designated toddler slides) and utilize the diving board. Parents are prohibited to catch children at the bottom of the waterslides. One person at a time down the waterslide.
  • Flotation devices are prohibited with the exception of U.S. Coast Guard approved life jackets.
  • Pool guests must wear swimming suits or swimming trunks upon entry. Clothing such as cutoffs, gym shorts or underwear is prohibited as swimwear.
  • Chairs are prohibited within 3 feet of the poolside.
  • Food and coolers are allowed in the designated grass area only. All coolers are subject to inspection by Staff.
  • No glass objects.
  • Swimming is prohibited when thunder is heard or lightning is seen.
  • Diving is prohibited.
  • All injuries on premises should be reported immediately to staff.
  • Diaper changes at poolside are prohibited.
  • All diaper-aged children shall use plastic pants with tight fitting elastic at the legs and waist or swim diapers.
  • Running, rough play, spitting, spouting of water, blowing the nose or urinating in the pool is prohibited.
  • All guests must take a cleansing shower before using the pool. A bather leaving the pool to use the restroom must take another shower before returning to the pool.
  • Admission to the pool shall be refused to any guest having a
  • contagious disease or infectious condition. Anyone who has or has had diarrhea in the past two (2) weeks shall not use the pool. Anyone who has an area of exposed sub-epidermal tissue, open blisters, cuts, etc. is advised not to use the pool. A guest under the influence of alcohol or exhibiting erratic behavior shall be prohibited in the pool area.
  • All guests shall behave in such a manner as to avoid jeopardizing the safety and health of him/her and others. Disruptive behavior, including abusive or profane language, shall be grounds for expulsion.
  • Alcohol, drugs and tobacco products are prohibited on any Park property.
  • Management has the authority to implement and enforce rules that are more stringent to supplement those listed here for the safety of our guests.
  • Carmel Clay Parks & Recreation is not responsible for lost or stolen items.
  • Staff reserves the right to refuse admittance when the capacity of the pool has been reached or when otherwise deemed necessary for the health, welfare or safety of its guests.

General Safety Issues

  • Lifeguards may stop any actions they deem to be unsafe or have potential to cause injury.
  • Swimming is prohibited when thunder is heard or lightning is seen.
  • Flotation devices (water wings, noodles, etc.) are prohibited with the exception of U.S. Coast Guard Approved Lifejackets.
  • Swim equipment such as fins or kickboards may be used for fitness purposes and swim lessons only.
  • Diving is not permitted. (Swim team and/or swim lessons may dive with a CCPR coach/instructor only.)Running or rough play (such as “chicken fighting” is prohibited in the pool, on the pool deck, on platforms, in dressing rooms, or in showers.
  • Extending breath holding is prohibited.
  • No climbing over the lane lines.
  • Must ride tube appropriately in the lazy river and on the slides, no flipping tubes.
  • One person per tube in the Lazy River (except for adults taking their child on their lap).
  • No hard water guns or hard toys/balls, such as basketball, soccer ball, or baseball may be used at any time.
  • Softer balls may be excluded if the pool is very crowded and/or their use is interfering with other guests.

Supervision Policy

  • Children ages 5 and under must have a parent in the water with them within arm’s reach.
  • Children ages 6 & 7 must have a parent on the deck actively supervising them (ie: not reading a book or on the phone).
  • Children ages 8 -10 must have a parent in the facility.
  • Children ages 11 and up may be in the facility without an adult present.

Parents or guardians must be 18 years or older. Older siblings cannot supervise younger siblings unless they are 18 years or older. 

Kiddie Pool Rules

  • Guests must be under 48” tall.
  • Children must be accompanied by an adult.
  • One child on the slide at a time.
  • Children must ride the slide feet first on their bottoms.
  • Lifejackets (provided by CCPR or US Coast Guard approved) are permitted.

AquaClimb Wall Rules

  • Attraction is for experienced swimmers only.
  • One person on the wall at a time or in the drop zone at any time.
  • Once a guest falls, their turn is done, but it is the lifeguard’s discretion to give them another turn if they fall quickly.
  • Flotation devices are prohibited

Plunge & Adventure Slide Rules

  • Guests must follow the lifeguard’s instructions.
  • Warning: failure to follow rules can result in serious injury. Rider assumes all risk due to misuse of the slide and failure to follow the rules and instruction.
  • Riders must be at least 48” inches tall.
  • Maximum rider weight is 300 pounds.
  • Plunge Slide is for experienced swimmers only
  • Riders must be in good health. Those suffering from heart disease, high blood pressure, epilepsy or prescription medication should consult their physician before using this slide. Individuals with medical conditions including, but not limited to, pregnancy, heart or back problems should not ride.
  • One (1) rider at a time. Wait until the landing area is clear before entering the slide.
  • Running, standing, kneeling, rotating, tumbling or stopping in the flume is prohibited. Do not pull or propel yourself into the ride.
  • All persons must enter and exit the plunge side feet first only and keep their hands inside the slide at all times. Riders must sit or lie on their backs and move in a foot-first direction at all times.
  • Guests should leave the plunge pool promptly after entering. Non-swimmers are not permitted in the plunge pool. Parents cannot catch their children off the slide.
  • Foreign objects are prohibited in pockets. Jewelry cannot be worn while riding the slide. Exposed zippers, buckets, rivets or metal ornamentation are prohibited.
  • No life jackets are permitted on the waterslides.
  • Tubes are allowed on the blue slide, but not required. Tubes are not allowed on the red slide.

FlowRider Rules

  • All riders must fill out a waiver prior to riding. The waiver can be found HERE (add link).
  • Riders must be 48” inches to bodyboard and 52” to flowboard (stand up).
  • This is a very strenuous ride due to the extremely turbulent water. Bodyboarding or Flowboarding on this sheet wave is a body-active participatory sport. As with all sports care must be taken to avoid a mishap.
  • Riders must be in good physical condition and free from any physical limitations to participate. Pregnant women and persons with having a history of heart, back, neck, shoulder or joint problems should not ride.
  • Jewelry, hats, footwear, eye glasses or loose articles of any type are not allowed on the ride as they may injure the participant or damage the ride surface.
  • Due to fast moving water and strenuous activity, it is recommended that your bathing suit be appropriate for this type of activity. Loose clothing or bathing suits could come off using the FlowRider. Cover-ups are provided and suggested.
  • Enter ride upon receiving instruction from the lifeguard.
  • If you wipe out, do not hold your board. Release board immediately, cover your head, and keep limbs close to body and try to brace for impact with feet first.
  • Single riding is only permitted. No tandem riders or multi-person riding is allowed.
  • CAUTION! The ride surface is very slippery. DO NOT attempt to walk on the ride surface. You may only stand to walk and exit after coming to a complete stop on the dark blue drain grating.
  • Once ride time is over, exit the ride immediately, by means of wipe out or steering toward the outside edge.
  • Bodyboarding:
    • Place your bodyboard onto the flow of the water slick side down. Lie down on your stomach, head facing the flow of the water, with your hips along the edge of the board. Your legs should be extended straight behind you to serve as a rudder. Your hands should grab the forward rails of the board. Keep fingers, hands and elbows on top of your board to minimize water splashed into eyes. Gently push into flow. You may ride in a kneeling position.
  • Flowboarding:
    • Holding the nose of the board, place your flowboard onto the flow of water slick side down. Place your back foot approximately at the tail of the board and position your front foot above the mid-point of the board. Place your weight primarily on your back foot. Gently push into the flow.
    • Avoid jumping into or entering the ride at high speed; avoid placing weight on front foot.
    • Steer your board into the center of the flowing water. You can control your board by gently shifting your weight. Try to keep your board pointed into the direction of the oncoming flow of water. Edge control is the key. Keep weight on your back foot!

Cabana Rules

  • Cabanas must be rented prior to use. Click here to rent a cabana today!
  • Cabana users must obey all other Waterpark rules including no glass or alcohol and no smoking.
  • Renter is liable and responsible for any and all damages to the facility and its grounds during the reservation period.
  • Renter agrees to pay Carmel Clay Parks & Recreation the actual costs to repair or replace damaged or destroyed property.
  • Renter agrees that Carmel Clay Parks & Recreation shall have no liability to the renter for any damages to its property located in or about the premises no matter what the cause.
  • Open flames and/or devices to keep food heated is prohibited

Waterpark One in/One out Procedure:

In order to maintain safe and positive guest experiences, Carmel Clay Parks & Recreation reserves the right to implement a one in/one out procedure on days that The Waterpark reaches capacity or has to close a feature due to unforeseen circumstances. During this time, day pass guests will be permitted into The Waterpark one by one as other guests leave the park. Members will continue to be permitted to enter during this procedure.


Parks & Greenways

Park Rules

Encroachment Policy


Programs & Events

Program Refund Policy: If a class is cancelled by Carmel Clay Parks & Recreation, a full refund or a make-up class will be given.  For any other reason, a Refund Request Form may be filled out and submitted at least 14 days prior to program start date. All refunds are subject to the approval of the Monon Community Center Director and are subject to State Board of Accounts claim procedures.  If approved, a full refund, less a $10 service charge, will be given. Check refunds may take up to 3-4 weeks to process.


Camp Cancellation & Refund Policy

  • The department will issue a full refund if the department cancels a camp.
  • Cancellations for a camp week must be requested a minimum of 2 weeks from the respective camp week start date to receive a 100% refund, less a $10 service charge for cancellation per camp week, per camper.
  • All refunds are subject to the State Board of Accounts claim procedure and may take three to four weeks.




  • Employment
  • Volunteer
  • Buy a Membership
  • Membership Login
  • Summer Escape Guide
  • Fall Escape Guide
  • Register for a Program
  • ESE Drop-In/Weekly/Monthly
  • ESE 10/20-Visit Pass
  • Enroll in Summer Camp
  • Reserve a Room/Facility
  • Reserve a Shelter/Cabana
  • Book a Party
  • Revenue Menu