Escape Pass: Refund Policy – Escape Day Passes are non-refundable. Monthly/Annual refunds will be prorated based on the date the Department is notified. The issuance of refund checks is subject to the Indiana State Board of Account’s claim procedures and may take 3-4 weeks to process.
Escape Pass: Pass Cancellation Policy Monthly Pass
Auto Monthly Passes shall remain in full effect until cancelled by the account holder or by Carmel Clay Parks & Recreation. Monthly Passes in effect less than two months shall be subject to a cancellation fee equivalent to one month’s payment at the time of cancellation. Cancellation requests must be received in writing at least seven (7) business days before the next automatic payment date to stop the payment from being processed. All associated passes shall be canceled effective the date the written cancelation notice is received by The Monon Center. Prorated refunds shall not be issued for Monthly Passes. The Monon Community Center requests all associated pass cards be returned upon cancellation.
Annual Passes shall remain in full effect for one year from the date of purchase. Early cancellation requests must be received in writing. All associated passes shall be canceled effective the date the written cancelation request is received by the Monon Community Center. A prorated refund shall be issued based on the number of full months remaining on the pass based on the date the cancellation request is received. The issuance of refund checks is subject to the Indiana State Board of Account’s claim procedures and may take 3-4 weeks to process.
Seasonal Passes shall remain in full effect from the Saturday before Memorial Day through Labor Day. Prorated rates are not available based on the date of purchase. Early cancellation requests must be received in writing. All associated passes shall be canceled effective the date the written cancelation request is received by the Monon Community Center. A prorated refund shall be issued based on the number of full months remaining on the pass based on the date the cancellation request is received. The issuance of refund checks is subject to the Indiana State Board of Account’s claim procedures and may take 3-4 weeks to process.
Pass Suspension Policy
Suspensions must last a minimum of one month from the suspension start date. Monthly pass suspension requests require a minimum of seven business days notice to stop next auto payment processing. Prorated refunds are not issued for monthly passes.
Sauna Rules and Regulations:
Absolutely no foreign substances or liquids should be placed on the rocks. This is a dry sauna and these liquids/substances may cause damage or fire leading to maintenance closures.
No shaving, loofahs, lotions, creams, or oils of any kind.
Towels or bathing suits are required.
For your safety, please limit yourself to a maximum of 20 minutes.
Please be courteous to other users – follow these rules for everyone’s safety and continued enjoyment.
Due to high temperatures, the sauna can be dangerous to your health. We recommend that you consult your physician before you use sauna. Those with medical conditions such as high blood pressure, heart disease, and respiratory problems, and those who are pregnant, should avoid exposure to high heat.
The Monon Community Center reserves the right to revoke memberships, or remove those individuals from the facility that are breaking facility rules.
Waterpark Weather & Attendance Policy
The Waterpark will open during regularly scheduled hours unless the air temperature is below 70° and/or inclement weather conditions exist. In the event of closure, conditions will be evaluated for a possible (re)opening at 1pm and 3pm. For the safety of our guests, The Waterpark will close when lightning or thunder is present and remain closed for 30 minutes past the last occurrence. The Waterpark will close for the day, if inclement weather conditions persist. Management reserves the right to close certain attractions due to low attendance. Before visiting, please call our Weather Hotline at 317.843.3870 for information about potential closures.
General Pool Rules
All guests shall behave in such a manner as to avoid jeopardizing the health and safety of them and others. Disruptive behavior, including abusive or profane language is grounds for expulsion.
All guests must take a soap and water shower before using the pool. A bather leaving the pool to use the restroom must take another shower before returning to the pool.
Admission to the pool shall be refused to all persons having any contagious disease or infectious conditions.
Anyone who has or has had diarrhea in the past two (2) weeks shall not use the pool.
Anyone who has an area of exposed sub epidermal tissue, open blisters, cuts, etc., is advised not to use the pool.
A person under the influence of alcohol or exhibiting erratic behavior shall not be permitted in the pool area.
Spitting, spouting of water, blowing the nose and similar behavior in the pool is prohibited.
Extending breath holding is prohibited.
Running or rough play is prohibited in the pool, on the pool deck, on platforms, in dressing rooms, or in showers.
Guests must wear swimsuits. Street clothes are not allowed in the pool.
Glass containers are not allowed.
Drugs, alcohol, and tobacco products are prohibited at all times.
Coolers are subject to inspection by staff.
Diapers cannot be changed at poolside.
All children who are not toilet-trained shall wear tight fitting rubber or plastic pants.
Diving is not permitted. (Swim team, swim lessons may dive with a coach/instructor)
Swimming is prohibited when thunder is heard or lightning is seen.
Carmel Clay Parks & Recreation is not responsible for lost or stolen items.
Flotation devices are prohibited with the exception of U.S. Coast Guard Approved Lifejackets.
Chairs are prohibited within 3 feet of the pool side.
Pool management has the authority to implement and enforce rules that are more stringent to supplement those listed here for the safety of our guests.
Carmel Clay Parks & Recreation reserves the right to refuse admittance into the Waterpark when the capacity of the pool has been reached or when otherwise deemed necessary for the health, welfare or safety of its guests.
Kiddie Pool Rules
Is for guests under 48”
Children must be accompanied by an adult
One child on the slide at a time
Children must ride the slide feet first on their bottoms
Lifejackets are permitted
AquaClimb Wall Rules
Experienced swimmers only
One person on the wall at a time
Only one person at a time in the drop zone
Once they fall their turn is done- It is the lifeguards discretion to give them another turn if they fall quickly
Plunge & Adventure Slide Rules
Riders must be at least 48” inches tall
Maximum rider weight is 300 pounds
One (1) rider at a time. Wait until the landing area is clear before entering the slide.
Follow the lifeguards instructions.
Running, standing, kneeling, rotating, tumbling or stopping in the flume is prohibited.
Leave the plunge pool promptly after entering.
All persons must enter and exit the plunge side feet first only.
Keep hands inside the slide at all times.
Foreign objects are prohibited in pockets. Jewelry cannot be worn while riding the slide. Exposed zippers, buckets, rivets or metal ornamentation are prohibited.
Riders must be in good health. Those suffering from heart disease, high blood pressure, epilepsy or prescription medication should consult their physician before using this slide. Individuals with medical conditions including, but not limited to, pregnancy, heart or back problems should not ride.
Rider assumes all risk due to misuse of the slide and failure to follow the rules and instruction.
Warning: failure to follow rules can result in serious injury.
Non-swimmers are not permitted.
Riders must sit or lie on their backs and move in a foot-first direction at all times.
Do not pull or propel yourself into the ride.
No life jackets are permitted on the waterslides
Do not use this slide while under the influence of alcohol or drugs.
Tubes are allowed on the blue slide, but not required
Tubes are not allowed on the red slide.
This is a very strenuous ride. The moving water is extremely turbulent.
Bodyboarding or Flowboarding on this sheet wave is a body-active participatory sport. As with all sports care must be taken to avoid a mishap.
Riders must be in good physical condition and free from any physical limitations to participate. Pregnant women and persons with having a history of heart, back, neck, shoulder or joint problems should not ride.
Riders must be 48” inches to bodyboard and 52” to flowboard (stand up)
Jewelry, hats, footwear, eye glasses or loose articles of any type are not allowed on the ride as they may injure the participant or damage the ride surface.
Because of fast moving water and strenuous activity, it is recommended that your bathing suit be appropriate for this type of activity. Loose clothing or bathing suits could come off using the FlowRider. Cover-ups are suggested.
Enter ride upon receiving instruction from the lifeguard.
Bodyboarding: place your bodyboard onto the flow of the water slick side down. Lie down on your stomach, head facing the flow of the water, with your hips along the edge of the board. Your legs should be extended straight behind you to serve as a rudder. Your hands should grab the forward rails of the board. Keep fingers, hands and elbows on top of your board to minimize water splashed into eyes. Gently push into flow. You may ride in a kneeling position.
Flowboarding: holding the nose of the board, place your flowboard onto the flow of water slick side down. Place your back foot approximately at the tail of the board and position your front foot above the mid-point of the board. Place your weight primarily on your back foot. Gently push into the flow.
Avoid jumping into or entering the ride at high speed; avoid placing weight on front foot –YOU WILL WIPE OUT!
Steer your board into the center of the flowing water. You can control your board by gently shifting your weight. Try to keep your board pointed into the direction of the oncoming flow of water. Edge control is the key. Keep weight on your back foot!
If you wipe out, do not hold your board. Release board immediately, cover your head, and keep limbs close to body and try to brace for impact with feet first.
Single riding is only permitted. No tandem riders or multi-person riding is allowed.
CAUTION! The ride surface is very slippery. DO NOT attempt to walk on the ride surface. You may only stand to walk and exit after coming to a complete stop on the dark blue drain grating.
Obey the lifeguard(s) at all times.
Once ride time is over, exit the ride immediately, by means of wipe out or steering toward the outside edge.
General Safety Issues
No climbing over or hanging the vortex
Swim equipment (fins, kickboards) is for lap swimmers and swim lessons only
Fins, and kickboards may be used in the lap pool for fitness purposes only
No climbing over the lane lines
No walking up the slides
Must ride tube appropriately in the lazy river and on the slides, no flipping tubes
One person per tube (except for adults taking their child on their lap)
No public display of affection
No lifejackets on slides
Parents cannot catch their children off diving board or slides
Children must be under 48 inches to be the kiddy pool area
No rough housing or “chicken fighting”
No food or beverage on pool deck – only in grassy areas or concessions area
No hard water guns
No hard toys or balls, such as basketball, soccer ball, or baseball at any time
Softer balls may be excluded if the pool is very crowded and/or their use is interfering with other guests
Lap lanes are for lap swimming only
Lifeguards may stop any actions they deem to be unsafe or have potential to cause injury
Children ages 5 and under must have a parent in the water with them within arms reach
Children ages 6 & 7 must have a parent on the deck actively supervising them (ie: not reading a book or on the phone)
Children ages 8 -10 must have a parent in the facility.
Children ages 11 and up may be in the facility without an adult present.
Parents or guardians must be 18 years or older. Older siblings cannot supervise younger siblings.
Program Refund Policy: If a class is cancelled by Carmel Clay Parks & Recreation, a full refund or a make-up class will be given. For any other reason, a Refund Request Form may be filled out and submitted at least 14 days prior to program start date. All refunds are subject to the approval of the Monon Community Center Director and are subject to State Board of Accounts claim procedures. If approved, a full refund, less a $10 service charge, will be given. Check refunds may take up to 3-4 weeks to process.
Camp Cancellation & Refund Policy
The department will issue a full refund if the department cancels a camp.
Cancellations for a camp week must be requested a minimum of 2 weeks from the respective camp week start date to receive a 100% refund, less a $10 service charge for cancellation per camp week, per camper.
All refunds are subject to the State Board of Accounts claim procedure and may take three to four weeks.